faq

Frequently asked questions

Why is my soap discolouring?


Direct sunlight can discolour most soaps and beauty products. To avoid discolouration, keep soap out of direct sunlight.




Why do you not have SLS and SLES in your soaps?


SLS (Sodium Lauryl Sulfate) and SLES (Sodium Laureth Sulfate) are known to be skin irritants. Excluding them from the list of ingredients allows our soaps to be better suited for people with sensitive skin.




You are a Melbourne-based store, can I pick up my order?


We are purely an online store, therefore we do not offer the option of pick-up.




Why is my candle wick sparking and releasing soot when I light it?


Your wick may have developed a 'mushroom' head, which means that the wick is too long and there is a carbon buildup. Lighting a mushroom shaped wick will make the wick crackle and spark and release soot into the air and onto your candle container. To avoid this, trim the wick down before the next light.