SHIPPING POLICY

  • For retail customers, once payment has been received, the package will be shipped off within the next 2 business days.

  • We offer Free Delivery (for standard shipping only) for orders over $50. This option is only available to retail customers and not Wholesale and Weddings orders.

  • We only ship within Australia. 

  • Please ensure that the name and address provided is correct as to avoid delays in your delivery. 

  • For Wholesale customers, please allow up to 3 weeks since our products are made-to-order for wholesale purchases. The time-frame is dependent on the size of the order. Shipping costs for wholesale are dependent on the weight of the order and will be calculated in the quote.

  • For Wedding customers, please allow up to 3 weeks since our products are made-to-order for these purchases. The time-frame is dependent on the size of the order. Shipping costs for wedding orders are dependent on the weight of the order and will be calculated in the quote.

Return & Exchange Policy

RETURNS & EXCHANGE 

  • We do not accept returns & exchange after 14 days of ordering the product. 

  • If you wish to return the product, you are liable for the return postage costs. 

  • Returns & exchange can only be made if the product is unopened and undamaged. 

  • You must exchange the existing product with another that is of equal value or more.

RETURNS & REFUNDS

  • ​We do not accept returns & refunds after 14 days of ordering the product. 

  • If you wish to return the product, you are liable for the return postage costs. 

  • Products that are returned unopened and undamaged will be fully refunded. 

  • Products that are returned open will not be refunded.

  • Damaged or lost orders should be resolved with Australia Post directly and we are not responsible for goods that are damaged in transit or not received.

  • Any replacement of damaged items is made at the discretion of Marvellous Hampers.​ Photo evidence of damaged items must be provided to support your claim.